Audi Roadside Assistance


Audi Roadside Assistance


As the owner of a new Audi vehicle, you have complimentary coverage in the Audi 24-Hour Roadside Assistance* program. Audi has designed a comprehensive series of emergency roadside and related services that are available to you 24 hours a day, 365 days a year, anywhere in the United States or Canada.

24-Hour Roadside Assistance combines a team of qualified customer service professionals with a comprehensive nationwide towing network to bring you world-class assistance when you need it most - an important added benefit of owning an Audi and a testament to Audi's quality manufacturing and dedication to your total ownership experience.

For immediate assistance anywhere in the U.S. or Canada, call 24-Hour Roadside Assistance toll-free at 1 800 411-9988.


Eligibility

Coverage for all new Audi passenger vehicles sold in the United States or Canada is four years from date of delivery or warranty start date. Coverage for all Audi Certified pre-owned vehicles is up to six years from the new vehicle in-service date or 100,000 total vehicle miles, whichever occurs first. To obtain any of the services and/or benefits listed, just call toll free to reach a qualified client service professional to assist you: 1 800 411-9988.

Audi Lauzon | Audi Roadside Assistance


To help serve you better, please have the following information ready before you call:

Your vehicle identification number (V.I.N.) located on your membership card.
Year, model, color, and license plate number of the vehicle.
The telephone number from which you are calling or a telephone number where you can be reached.
Exact location of your vehicle (street address, and nearest intersection).
Type of service required or a brief description of the problem.
In the unlikely event that 24-Hour Roadside Assistance* is unable to provide assistance in the geographical area where your Audi is disabled, please follow the instructions outlined in "Arranging Your Own Assistance". You will be reimbursed for your out-of-pocket expenses up to a maximum of $100 for each disablement.


Limitations of Liability

Audi 24-Hour Roadside Assistance strives to provide the finest in emergency 24-Hour Roadside Assistance services through a comprehensive network of independent service operators. However, since these operators are independent business people, Audi 24-Hour Roadside Assistance cannot assume any liability for any loss or damage resulting from the rendering of such service. All claims inquiries must be submitted within 30 days.


Cancellation of Coverage

Audi and/or Audi 24-Hour Roadside Assistance may cancel coverage on your Audi vehicle at any time by written notice. There is no refund available to you in the event of cancellation.


Currency

All amounts referred to herein will be paid in the currency of the country in which the disablement occurred.


Vehicle Coverage

The services, policies, and procedures described are subject to change without notice.


Assistance

It is crucial that you call 24-Hour Roadside Assistance at 1 800 411-9988 for all roadside assistance.

However, in the event service cannot be dispatched to your location, you will be authorized to call the service provider of your choice; and you will be reimbursed for your out-of-pocket expenses up to a maximum of $100 for each disablement.


Note: Your Audi must be towed using dolly wheels or flat-bed equipment to prevent possible damage to the vehicle.


To Arrange Your Own Assistance

Contact the Roadside Assistance CentRE at: 1 800 411-9988 and obtain a pre-service authorization number.
Arrange your own local roadside or towing assistance. (Note: Your Audi must be towed using dolly wheels or flat-bed equipment to prevent possible damage to the vehicle.)
Pay (the local service operator, or in some cases, the local service facility) for services rendered and obtain an itemized receipt featuring the amount paid, the date, and the name of the service provider.
Submit the original receipt(s) and your pre-service authorization number within 30 days of disablement to:


Canada:

Audi 24-Hour Roadside Assistance

AttN: Claims Department

PO Box 2000 Stn Main

Welland, ON L3B 5S3


United States:

Audi 24-Hour Roadside Assistance

Attn: Claims Department

Road America

7300 Corporate Center Drive

Suite 601

Miami, FL 33126


Please allow 4-6 weeks for processing of your reimbursement.


Disablement Coverage Limitations

  • Towing your Audi (one tow per disablement) to the nearest Audi dealer or authorized Audi service facility
  • Road service (labor performed at disablement site), which includes: changing flat tire with spare, battery jump, lock-out
  • Service, and extrication/winching
  • Service call (delivery of gasoline or battery jumpstart)


Not Included in your Coverage

Unless otherwise specified, the Audi 24-Hour Roadside Assistance program does not include coverage for:

  • Towing a vehicle from an authorized dealer/facility capable of providing the necessary repairs during the facility's normal hours of operation to another Audi dealer/facility.
  • More than one service call per disablement.
  • The cost of any parts, labor (other than the "Emergency Roadside Services" outlined earlier, supplies, or materials.
  • Service to unattended vehicles. (A licensed driver must be present when service is being provided).
  • Fines or impound towing charges due to a violation of local laws.
  • Towing by other than a licensed service operator including private citizen's assistance.
  • Services outside the 50 United States and Canada.
  • Shoveling snow to free or access a snow bound vehicle.
  • Installation of snow tires, tire chains, etc.
  • Transporting you to your disabled vehicle or to your home after the service has been rendered.
  • Service to any vehicle willfully driven into non-regularly traveled areas such as unassumed roads, open fields, construction sites, beaches,mud-filled driveways/laneways/ concession roads, vacant lots, or any other area that is inaccessible or hazardous for the Service Operator's vehicle to reach.
  • Towing and road services applicable to insurance claims such as vandalism or fire.

Emergency Roadside Services

When you call for emergency roadside service*, one or more of the following, as needed, will be provided to you:


Emergency Towing

If your vehicle becomes disabled due to a mechanical breakdown, complimentary towing will be provided to the nearest authorized Audi dealership or authorized Audi service facility. Please note, for security reasons, towing service will not be provided to unattended vehicles - a licensed driver must accompany the vehicle at the time of service.


Battery Jump Start

A service operator will be dispatched to provide a jump start. If your vehicle cannot be driven safely, towing services will be provided. (See "Emergency Towing").


Flat Tire Change

If your vehicle has a flat tire, a service operator will attempt to remove it and install a spare tire. If you don't have a properly inflated spare tire or if the spare is not safely operable, towing service will be provided. The mounting or dismounting of special traction devices including chains, as well as repairing a flat tire, are not covered under this program.


Emergency Fuel Service

If you happen to run out of fuel, an emergency supply of fuel will be delivered to get you on your way. Both the delivery service and the fuel are complimentary.


Lock-Out Service

If your keys are locked inside your vehicle, 24-Hour Roadside Assistance will assist in getting you back on the road.

Note: If you have lost your keys, contact your Audi Lauzon dealer immediately for further assistance.

At your request, a Service Operator may be dispatched in an attempt to gain entry into your vehicle, to retrieve your keys. However, you are solely responsible for any loss or damage resulting from this entry attempt. If access into your vehicle is unsuccessful, it will be towed to the nearest authorized Audi dealership to gain entry.

If you prefer, you may call a local locksmith for this service, and send us an itemized bill for refund consideration in accordance with the 24-Hour Roadside Assistance refund policies to a maximum refund of $100.

Follow the procedures outlined in "Arranging Your Own Assistance". The cost for parts and/or labor to produce replacement keys are not included in this service.

To provide added security for the vehicle owner, registration papers and personal photo identification may be requested at the scene.


Extrication/Winch Service

24-Hour Roadside Assistance will cover the cost of extricating your vehicle from any ditch, mud, sand or snow, provided it has become disabled in an area immediately adjacent to a regularly traveled road which can be serviced with standard automobile servicing equipment.


More Benefits

Trip Interruption Benefits and Information

If your registered Audi (owned or leased) is disabled because of a mechanical breakdown over 100 miles/160 kilometers from your residence address, you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day. Your coverage includes reimbursement for:

  • Lodging up to $100 per day
  • Meals up to $100 per day
  • Alternate transportation up to $100 per day


Trip interruption coverage is limited to reasonable expenses up to a maximum of $500 per disablement/incident, including all taxes and surcharges. This service is designed to assist you with some of the unplanned expenses you may incur while waiting for your vehicle to be repaired. Please note, pre-authorization for trip reimbursement by 24-Hour Roadside Assistance* is required.

It is required that you contact the Roadside Assistance Center to obtain a pre-authorization number.


Trip Interruption Reimbursement Instructions

  • Contact the Roadside Assistance Center (1 800 411-9988) and obtain a pre-service authorization number, within 24 hours of disablement.
  • Save expense receipts, such as lodging, meals, car rental.
  • Save vehicle repair invoice/repair order.
  • Write a brief summary of what happened.
  • Submit the original expense receipts, vehicle repair invoice, the disablement summary, and your pre-authorization number within 30 days of the disablement to:


Canada:

Audi 24-Hour Roadside Assistance

Attn: Claims Department

PO Box 2000 Stn Main

Welland, ON L3B 5S3


United States:

Audi 24-Hour Roadside Assistance

Attn: Claims Department

Road America

7300 Corporate Center Drive

Suite 601

Miami, FL 33126

Please allow 4-6 weeks for processing of your reimbursement.


*Coverage provided by Professional Dispatch Group, PO Box 2000, Welland, ON, Canada L3B 5S3